Turn mail into money

We connect to your existing CRM platform and turn direct mail into direct dollars. Use our platform for both retention/retargeting or acquiring new customers with our custom audience builder.

Retention Acquisition

Trusted by brands like:

No contracts. No minimums. All results.

Send targeted direct mail to your existing customer segments or build a new audience for acquisition in an easy-to-use platform. Choose an audience, draft a message, and start sending in minutes.

Sign Up & Start Sending

You can’t scroll past a physical connection.

Your mailbox doesn't have an AI spam filter.

Use our platform for both Retention and Acquisition

The process for both uses the same easy to use interface for creating and launching new campaigns.

Retention

Bring past customers back with personalized direct mail triggered by real behavior. Automatically target lapsed buyers, high-value customers, or post-purchase moments.

Every campaign is easy to repeat, measure, and improve over time.

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Acquisition

Reach new customers using high-quality audience data and precise targeting. Build prospecting audiences based on demographics, interests, and intent signals. Launch repeatable acquisition campaigns without the complexity of traditional mail.

Click learn more to try out our audience builder free!

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Mailers & campaign products

Choose a format that matches your campaign goal. All fees and postage are included. No hidden contracts or processing charges.

Premium Handwritten Note

$1.95

Winback and retain your customers with a personalized handwritten message in a physically stamped envelope—no bulk markings. Our 5x7 premium linen paper is sustainably and ethically sourced here in the United States.

5X7 Postcard

$0.75

Our premium postcards are double-sided, printed on durable semi-gloss cardstock for vibrant colors and crisp detail. Perfect for impactful direct mail campaigns that look and feel professional.

6x9 Postcard

$0.95

Our premium 6x9 postcards are double-sided, printed on durable semi-gloss cardstock for vibrant colors and crisp detail. Perfect for impactful direct mail campaigns that look and feel professional.

SIGN UP TODAY AND GET $150 TO TEST OUR PLATFORM >>

Explore what you can build

Simple to use interfaces power your journey through customer life cycles

Target smarter

Use your existing lists and segments

Find your perfect fit

Build your perfect fit audience with our acquisition builder

Add Control

Add a control group to see how you are performing

Handwritten for impact

Choose whichever handwriting persona matches your vibes

Beautiful prints

Choose our postcard option for beautiful full bleed prints

Final checks

Make sure everything is aligned before checking out

100% accurate analytics

Your own data source informs our platform of all conversions and customer behavior moving forward

Integrations abound in our ecosystem.

If you are on another platform and would like to get us working on a new integration, just let us know at info@winback.io.

Shopify

Install our Shopify Connector on the shopify store. Once installed, you will have full access to the Shopify 'segments' feature and be able to send direct mail to any segment you have.

Connect our Shopify app

Commerce7

For wineries and membership-driven brands, Commerce7 brings retention data into the same workflow. Access customer and club/member data via lists and queries.

Connect our Commerce7 app

Klaviyo Flows

By inserting physical mail directly into Klaviyo Flows, you can trigger postcards based on customer behavior, weave mail into automated journeys, and transform retention from one-off campaigns into an always-on, lifecycle-driven system.

Connect your Klaviyo now

Custom CSV

If you have a list already and just want to get the mail out there, all you have to do is just upload your own list. We'll take care of the rest.

8x ROI - 6.3% Reactivation Rate - 90% Open Rate

How it all works

Get started in 4 easy steps.

Choose your data source

Link up to any of our supported platforms, upload your own custom CSV list, or use our Acquisition Builder to find new people to target all across America.

Design your campaign

Go from “idea” to “in the mail” with a guided campaign flow designed for repeatability.

Checkout

Simply add the items to your cart and checkout. All mail pieces will start production immediately.

Watch your ROI grow

Any campaigns built from one of our eCommerce integrations have their ROI tracked using your own data with 100% accuracy.

“

We had this setup in minutes, and the lift was obvious after the first campaign.

“

If I had $2 to spend on reactivation, I'd spend them both with winback.io

“

We were using Post Pilot before, but this gets significantly better results.

“

Our customers really love getting these personalized handwritten notes!

The Perfect Message for EVERY customer.

Reach out to the customers you want, when you want to, and tell them exactly what they need to hear. Track your conversion rate and ROI on every campaign.

Try now for free

Why Winback.io Works

It lasts longer Cards stick around on desks and fridges - not buried in an inbox.
It gets opened Unlike emails, postcards don't end up in spam.
It feels personal Personalized cards show you care - and that creates loyalty.
It drives action Customers are more likely to return when they get a physical reminder.

Get Access For Free

Us vs Them

We do everything they do (better/cheaper) and some things they don't offer.

Features

Winback.io

Other Brands

Personalized Postcards

Free Acquisition Audience Builder

Premium Handwritten Notes

Self-Service Campaign Builder

Limitless Targeting

Live ROI & LTV Analytics

SIGN UP TODAY AND GET $150 TO TEST OUR PLATFORM >>

Ready to Get Results with Direct Mail?

Getting started has never been easier. All you need to do is add the app to your Shopify store and you'll be ready to send your first campaign.

Sign Up & Start Sending

Contact us

Send us a message and we’ll get back to you within 1 business day.

Winback.io Frequently Asked Direct Mail Questions

Which campaigns are the most profitable?

The answer to this varies from brand to brand. If you're new to winback.io, we would recommend finding out which segment your brand tracks with the most value. Once you've identified the segment, isolate churned members of that segment and send them a targeted offer to tr and reengage them. If you'd like more tailored guidance, you can always connect with our team of experts at info@winback.io

Can we get a free trial?

Yes! We offer a starting credit for new accounts so you can test your first campaign with zero risk.

How do we install the app?

1) Register your account here: https://www.winback.io/account/register
2) Choose & connect your integration.
3) Select the type of campaign you’d like to send.
4) Pick a segment from your ecommerce platform.
5) Set an A/B test or holdout group percentage.
6) Design your campaign and send.

When will we start seeing results?

Your early results will start populating in the platform within 2 weeks of executing your campaign. You can expect mature results from your campaign approximately 6 weeks after the delivery date.

What kind of results can we expect?

Typical response rates in direct mail are between 2% to 4%. However, these response rates can shift dramatically depending on the value you offer to your recipients.

DIRECT MAIL STRATEGIES FOR 2025

Direct Mail Tips

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